University Bookstore at Grand Valley State University



FAQ: Textbook Returns FAQ
Where do I go to return or exchange textbooks at University Bookstore?

Returns and exchanges can be brought to the customer service desk at University Bookstore. At UBS Allendale, the customer service desk is located inside the store. At UBS Grand Rapids, the customer service desk is located outside of the store at the Mail Center/Copy Services window. Returns and exchanges for online purchases can be brought into the store or sent to:

University Bookstore
Attn: Returns & Exchanges
5241 Edgeway Dr. Unit A
Allendale, MI 49401

Please include your receipt or invoice when making a return/exchange.

How long do I have to return/exchange textbooks or course materials during Fall/Winter semesters?
  • Textbooks must be returned within the first week of classes for a 100% refund. Or through the fifth week of classes with proof of drop.
  • Current buy back value will be offered after the return deadlines.
How long do I have to return/exchange textbooks or course materials during Spring/Summer semesters?
  • Textbooks must be returned within the first week of classes for a 100% refund.
  • Current buy back value will be offered after the return deadlines.
Can packaged books be returned?

Books packaged with workbooks, onlines access codes, DVDs or CDs must be returned with all components unused.